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Home ►Testimonials
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Subject: Complete Satisfaction
"I was totally satisfied with the service, shipping, and help I received from the guys at Truck Parts East.
The Pac Brake I ordered arrived fast and with all the parts I needed. Their price was the best I could find
on the net and beat the price out here in California hands down - with an added bonus of no sales tax
or shipping. Thanks Truck Parts East, I will be telling all my friends about your store and service."
Ron Brumfield
2004 Ram 3500
California
--------------------------------------------------------------------------------
Subject: Truck Parts East Customer Receipt/Purchase Confirmation
"David,
The reason I used your site to purchase my K&N FIPK is the impeccable record you have of treating
your customers in a respectable way. Its nice to know in these days that there are still people out there
who care about their customers."
Greg
Circle Pines, MN
--------------------------------------------------------------------------------
Subject: Customer Service
"Here's a thank you for your great customer service. I ordered an in-take system for my truck off your
website. It was here in 4 days with no shipping charges.
Turns out my engine didn't fit the part and so Joey helped me through some tech support. We couldn't
get it to fit so Joey issued a UPS call tag and had it picked up (again no shipping charge) no questions
asked.
You guys are great and I'll surely order from you in the future."
Thanks!
Randy
--------------------------------------------------------------------------------
"David,
I just wanted to thank you for your outstanding customer service. I have had horrific luck..."
Erick Garman
1997 Audi A6
--------------------------------------------------------------------------------
Subject: Testimonial for Truck Parts East
"I was very impressed with the response, delivery time and packaging of my order. All future orders will
be with TPE that's for sure!"
Thomas Hoffman
Hamilton, Ohio
--------------------------------------------------------------------------------
Subject: Testimony
"Hi Ed,
I received that "T" fitting for the boost pressure gauge last week. Thanks for all your help. I haven't
installed the exhaust brake nor gauges yet, but I put on the air charger. I was suprised how quickly the
turbo spools up now and didn't realize how restrictive the factory air box was. I even had a rectangular
K+N filtercharger in there, but even so, I've noticed a lot more power and fuel economy with the air
charger. A lot less black smoke from the exhaust when you accelerate hard."
--------------------------------------------------------------------------------
Subject: Positive Experence
"Last week I received my order from you. I was pleasantly surprised, good price and fast free shipping. I
expected the cheepest-slowest way, not so. I will see you in the future."
Tom
--------------------------------------------------------------------------------
Subject: Truck Parts East Customer Receipt/Purchase Confirmation
"I just wanted to say - you guys are awesome! I appreciate the drop shipment direct from K&N,
particularly in light of all the weather-related problems in your neck of the woods. I received it two days
after placing the order..."
Thanks very much,
Jerry
--------------------------------------------------------------------------------
"Ed,
Thanks for your help. Your customer service lives up to the excellent reputation you enjoy on the Turbo
Diesel Register web site!!"
"Ed Purcell responded quickly to all my questions on the PacBrake and aFe Magnum Force air intake
units. His notice that PacBrake prices would be increasing in the next 2 weeks saved me hard-earned
money. This type of excellent service can not be overstated in this economic climate. We highly
recommend Ed and Truck Parts East to everyone including our fellow Turbo Diesel Register members.
Thanks for the great customer service."
Denis Ratliff
Sterling, Virginia
--------------------------------------------------------------------------------
"I called Pacbrake to inquire about their product and, during my conversation, mentioned your company.
The Pacbrake representative spoke of your company in very favorable terms and assured me that I
would receive excellent service from Truck Parts East.
Judging by my telephone conversation confirming my order, Truck Parts East is a very professional
organization. Thanks for being so helpful."
Gary Marshall
Atlanta, Georgia
--------------------------------------------------------------------------------
"You don't know me...yet, but I was looking at your web site and felt compelled to drop you a line to let
you know that I met Ed yesterday. My wife and I own an '89 Beaver and I had a problem with my exhaust
break after someone else had worked on my coach. Someone, I did not want to go back to. I contacted
your husband through a chance string of events and recommendations of his business by other
business men. "If he can't do it, he will know who to send you to and you can trust his recommendation".
I contacted Ed immediately and much to my surprise and pleasure he obviously heard the distress in
my voice (we are leaving for Florida tomorrow.) Ed told me that he did not actually do the installations
but that if I would bring it by he would be glad to "take a look". Turns out, after pouring all over my RV for
an hour (in the heat) it was a simple breaker that was tripped. Seemingly an easy fix, but it would not
have been reset had it not been for Ed. My family and I would have been with out that particular safety
feature on this long trip that we are facing.
At times my wife and I fear the deterioration of our society and receiving mediocre and even sometimes
disappointing treatment from people down the street and businesses alike. It is refreshing to find
someone that say's "Bring it on by...I'll take a look", to a perfect stranger. I am much appreciative to him
for dropping his normal duties and helping out a neighbor.
The other thing that I found intriguing was his obvious passion for motorhomes. We plan to join FMCA
when we return from our Florida trip. We would also like to find out more about joining you local chapter
as well. Karin and I just got in to motorhomeing when we purchased our coach this past August. We
did it for many reasons but the biggest one was to meet and be around people that care. Ed is a
wonderful example and ambassador for your group."
Tell Ed thanks for both of us.
Jim and Karin English
--------------------------------------------------------------------------------
"I just wanted to give a word of thanks to you folks for the excellent service, pricing, and technical
information that our company has used from you over the past decade.
Many thanks"
Jeff Green
J.GREEN REPAIR INC
Waynesville, NC.
--------------------------------------------------------------------------------
"I purchased a PacBrake and a Diablosport power chip from a local shop and after installing it there
was a problem with the power chip. I called Dave at Truck Parts East and he said to bring it in and he
would personally see to it that it was fixed--NO EXTRA CHARGE!! One hour later, everything was back
together and working beautifully. Can't say enough good things about their customer support!
Thanks again DAVE !!!"
Mike Davis
McGaheysville, VA
--------------------------------------------------------------------------------
"Hi Guys,
I ordered a PacBrake from Ed Purcell and now have it on. The kit was very complete with good
directions and it works like a charm. I am a Happy Camper.!
Ed Purcell is 2nd to none in the customer relations department. I will spread the word about both your
Company and your products. Thank you so much for your excellent customer service! I do appreciate
it!!!"
Don Rogers
--------------------------------------------------------------------------------
"I'm please to inform you that on Thursday, April 19 2001, Truck-Lite Co., Inc. presented Truck Parts
East with our "1999 - 2000 Distributor of the Year Award". This is an elite accomplishment that includes
over 1400 distributors across the country. Truck Parts East was one of sixteen distributors chosen.
Congratulations on a job well done."
Jim Latona
Truck-Lite Company, Inc.
--------------------------------------------------------------------------------
"Over the past 7-8 years I have done business with Truck Parts East of Charlottesville, VA. From both a
customer's stand point and a vendors, it has been a pleasure doing business with them. They are very
thorough, knowledgeable and "user-friendly", attributes not always found in today's customer/vendor
relationships. Great folks to do business with!"
Matthew E. Drake
Regional Manager
Truck-Lite Company, Inc.
--------------------------------------------------------------------------------
"Over the past 10-12 years I've taught our parts personnel to rely on Ed and David Purcell, and their staff
at Truck Parts East in Charlottesville, Virginia on any and all Jake Brake information as they have truly
earned the respect of my fellow employees and myself as the first source of product knowledge on
engine brakes and engine retarders."
Steve Hice
Parts Director
Carolina Truck Centers
--------------------------------------------------------------------------------
"Ed & Dave have gone out of their way to help us with anything they have on hand. They go out of their
way to help you even if they don't carry it. They will look it up for you and tell you who to contact.
We will continue to deal with this company because it is like the old fashion Mom & Pop operation.
Keep up the good work."
Ray & Mary Lou Hudgins
--------------------------------------------------------------------------------
Dear Ed ,
"... I would like to thank you for your prompt and excellent service. I would be more than pleased to do
business with you again."
JW Rowe
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Subject: Complete Satisfaction
"I was totally satisfied with the service, shipping, and help I received from the guys at Truck Parts East.
The Pac Brake I ordered arrived fast and with all the parts I needed. Their price was the best I could find
on the net and beat the price out here in California hands down - with an added bonus of no sales tax
or shipping. Thanks Truck Parts East, I will be telling all my friends about your store and service."
Ron Brumfield
2004 Ram 3500
California
--------------------------------------------------------------------------------
Subject: Truck Parts East Customer Receipt/Purchase Confirmation
"David,
The reason I used your site to purchase my K&N FIPK is the impeccable record you have of treating
your customers in a respectable way. Its nice to know in these days that there are still people out there
who care about their customers."
Greg
Circle Pines, MN
--------------------------------------------------------------------------------
Subject: Customer Service
"Here's a thank you for your great customer service. I ordered an in-take system for my truck off your
website. It was here in 4 days with no shipping charges.
Turns out my engine didn't fit the part and so Joey helped me through some tech support. We couldn't
get it to fit so Joey issued a UPS call tag and had it picked up (again no shipping charge) no questions
asked.
You guys are great and I'll surely order from you in the future."
Thanks!
Randy
--------------------------------------------------------------------------------
"David,
I just wanted to thank you for your outstanding customer service. I have had horrific luck..."
Erick Garman
1997 Audi A6
--------------------------------------------------------------------------------
Subject: Testimonial for Truck Parts East
"I was very impressed with the response, delivery time and packaging of my order. All future orders will
be with TPE that's for sure!"
Thomas Hoffman
Hamilton, Ohio
--------------------------------------------------------------------------------
Subject: Testimony
"Hi Ed,
I received that "T" fitting for the boost pressure gauge last week. Thanks for all your help. I haven't
installed the exhaust brake nor gauges yet, but I put on the air charger. I was suprised how quickly the
turbo spools up now and didn't realize how restrictive the factory air box was. I even had a rectangular
K+N filtercharger in there, but even so, I've noticed a lot more power and fuel economy with the air
charger. A lot less black smoke from the exhaust when you accelerate hard."
--------------------------------------------------------------------------------
Subject: Positive Experence
"Last week I received my order from you. I was pleasantly surprised, good price and fast free shipping. I
expected the cheepest-slowest way, not so. I will see you in the future."
Tom
--------------------------------------------------------------------------------
Subject: Truck Parts East Customer Receipt/Purchase Confirmation
"I just wanted to say - you guys are awesome! I appreciate the drop shipment direct from K&N,
particularly in light of all the weather-related problems in your neck of the woods. I received it two days
after placing the order..."
Thanks very much,
Jerry
--------------------------------------------------------------------------------
"Ed,
Thanks for your help. Your customer service lives up to the excellent reputation you enjoy on the Turbo
Diesel Register web site!!"
"Ed Purcell responded quickly to all my questions on the PacBrake and aFe Magnum Force air intake
units. His notice that PacBrake prices would be increasing in the next 2 weeks saved me hard-earned
money. This type of excellent service can not be overstated in this economic climate. We highly
recommend Ed and Truck Parts East to everyone including our fellow Turbo Diesel Register members.
Thanks for the great customer service."
Denis Ratliff
Sterling, Virginia
--------------------------------------------------------------------------------
"I called Pacbrake to inquire about their product and, during my conversation, mentioned your company.
The Pacbrake representative spoke of your company in very favorable terms and assured me that I
would receive excellent service from Truck Parts East.
Judging by my telephone conversation confirming my order, Truck Parts East is a very professional
organization. Thanks for being so helpful."
Gary Marshall
Atlanta, Georgia
--------------------------------------------------------------------------------
"You don't know me...yet, but I was looking at your web site and felt compelled to drop you a line to let
you know that I met Ed yesterday. My wife and I own an '89 Beaver and I had a problem with my exhaust
break after someone else had worked on my coach. Someone, I did not want to go back to. I contacted
your husband through a chance string of events and recommendations of his business by other
business men. "If he can't do it, he will know who to send you to and you can trust his recommendation".
I contacted Ed immediately and much to my surprise and pleasure he obviously heard the distress in
my voice (we are leaving for Florida tomorrow.) Ed told me that he did not actually do the installations
but that if I would bring it by he would be glad to "take a look". Turns out, after pouring all over my RV for
an hour (in the heat) it was a simple breaker that was tripped. Seemingly an easy fix, but it would not
have been reset had it not been for Ed. My family and I would have been with out that particular safety
feature on this long trip that we are facing.
At times my wife and I fear the deterioration of our society and receiving mediocre and even sometimes
disappointing treatment from people down the street and businesses alike. It is refreshing to find
someone that say's "Bring it on by...I'll take a look", to a perfect stranger. I am much appreciative to him
for dropping his normal duties and helping out a neighbor.
The other thing that I found intriguing was his obvious passion for motorhomes. We plan to join FMCA
when we return from our Florida trip. We would also like to find out more about joining you local chapter
as well. Karin and I just got in to motorhomeing when we purchased our coach this past August. We
did it for many reasons but the biggest one was to meet and be around people that care. Ed is a
wonderful example and ambassador for your group."
Tell Ed thanks for both of us.
Jim and Karin English
--------------------------------------------------------------------------------
"I just wanted to give a word of thanks to you folks for the excellent service, pricing, and technical
information that our company has used from you over the past decade.
Many thanks"
Jeff Green
J.GREEN REPAIR INC
Waynesville, NC.
--------------------------------------------------------------------------------
"I purchased a PacBrake and a Diablosport power chip from a local shop and after installing it there
was a problem with the power chip. I called Dave at Truck Parts East and he said to bring it in and he
would personally see to it that it was fixed--NO EXTRA CHARGE!! One hour later, everything was back
together and working beautifully. Can't say enough good things about their customer support!
Thanks again DAVE !!!"
Mike Davis
McGaheysville, VA
--------------------------------------------------------------------------------
"Hi Guys,
I ordered a PacBrake from Ed Purcell and now have it on. The kit was very complete with good
directions and it works like a charm. I am a Happy Camper.!
Ed Purcell is 2nd to none in the customer relations department. I will spread the word about both your
Company and your products. Thank you so much for your excellent customer service! I do appreciate
it!!!"
Don Rogers
--------------------------------------------------------------------------------
"I'm please to inform you that on Thursday, April 19 2001, Truck-Lite Co., Inc. presented Truck Parts
East with our "1999 - 2000 Distributor of the Year Award". This is an elite accomplishment that includes
over 1400 distributors across the country. Truck Parts East was one of sixteen distributors chosen.
Congratulations on a job well done."
Jim Latona
Truck-Lite Company, Inc.
--------------------------------------------------------------------------------
"Over the past 7-8 years I have done business with Truck Parts East of Charlottesville, VA. From both a
customer's stand point and a vendors, it has been a pleasure doing business with them. They are very
thorough, knowledgeable and "user-friendly", attributes not always found in today's customer/vendor
relationships. Great folks to do business with!"
Matthew E. Drake
Regional Manager
Truck-Lite Company, Inc.
--------------------------------------------------------------------------------
"Over the past 10-12 years I've taught our parts personnel to rely on Ed and David Purcell, and their staff
at Truck Parts East in Charlottesville, Virginia on any and all Jake Brake information as they have truly
earned the respect of my fellow employees and myself as the first source of product knowledge on
engine brakes and engine retarders."
Steve Hice
Parts Director
Carolina Truck Centers
--------------------------------------------------------------------------------
"Ed & Dave have gone out of their way to help us with anything they have on hand. They go out of their
way to help you even if they don't carry it. They will look it up for you and tell you who to contact.
We will continue to deal with this company because it is like the old fashion Mom & Pop operation.
Keep up the good work."
Ray & Mary Lou Hudgins
--------------------------------------------------------------------------------
Dear Ed ,
"... I would like to thank you for your prompt and excellent service. I would be more than pleased to do
business with you again."
JW Rowe
--------------------------------------------------------------------------------
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